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li{display:flex;align-items:center;justify-content:space-between;gap:var(--space-3);border-top:1px solid var(--line);padding:var(--space-3) 0}.backup-list li:first-child{border-top:0}.backup-list strong{display:block;overflow:hidden;font-family:Cascadia Mono,monospace;font-size:.74rem;text-overflow:ellipsis}.backup-list small{color:var(--muted);font-size:.68rem}.backup-list button{min-height:2.5rem}.first-run-wizard{min-height:100vh;max-width:42rem;margin:0 auto;padding:var(--space-8) var(--space-6)}.first-run-components{margin:var(--space-4) 0;padding:0;list-style:none}.first-run-components li{display:grid;gap:.2rem;border-top:1px solid var(--line);padding:var(--space-3) 0}.first-run-actions{display:flex;flex-wrap:wrap;gap:var(--space-3);margin-top:var(--space-6)}.setup-pane{min-width:0;min-height:0;grid-column:2 / -1;overflow-y:auto;background:#f7faf8;padding:var(--space-6) clamp(1rem,3vw,2.5rem) var(--space-8)}.setup-stepper{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:var(--space-2);margin:0 0 var(--space-6);padding:0;list-style:none}.setup-stepper li{border:1px solid var(--line);background:var(--surface);padding:var(--space-2) var(--space-3);color:var(--muted);font-size:.74rem}.setup-stepper li.current{border-color:var(--jade);background:var(--jade-soft);color:var(--jade-dark);font-weight:700}.setup-stepper li.done{border-color:#8fb6a8;color:var(--jade-dark)}.setup-summary{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));margin:0 0 var(--space-4);border:1px solid var(--line);background:var(--surface)}.setup-summary>div{padding:var(--space-3);border-left:1px solid var(--line)}.setup-summary>div:first-child{border-left:0}.setup-summary span{display:block;color:var(--muted);font-size:.68rem}.setup-card{margin:var(--space-6) 0;border:1px solid var(--line);background:var(--surface);padding:var(--space-5, var(--space-4))}.readiness-progress{margin:0 0 var(--space-4);color:var(--ink);font-weight:700}.readiness-group{margin:var(--space-4) 0}.readiness-group ul{margin:0;padding:0;list-style:none}.readiness-item{display:grid;grid-template-columns:1.75rem minmax(0,1fr) auto;gap:var(--space-3);align-items:start;border-top:1px solid var(--line);padding:var(--space-3) 0}.readiness-mark{display:grid;width:1.5rem;height:1.5rem;place-items:center;border:1px solid var(--line-strong);border-radius:50%;font-size:.72rem}.readiness-ready .readiness-mark{border-color:var(--jade);background:var(--jade-soft);color:var(--jade-dark)}.readiness-needs_attention .readiness-mark,.readiness-recommended .readiness-mark{border-color:var(--amber);background:var(--amber-soft);color:#71400f}.readiness-not_started .readiness-mark,.readiness-optional .readiness-mark{color:var(--muted)}.readiness-locked_by_owner .readiness-mark{border-color:#8aa3b5;background:#eef3f7;color:#355066}.readiness-item small{display:block;color:var(--muted);font-size:.68rem}.readiness-item p{margin:var(--space-1) 0 0;color:#40564e;font-size:.8rem}.owner-setup-strip{margin-bottom:var(--space-4);border-left:3px solid var(--jade);background:var(--jade-soft);padding:var(--space-3) var(--space-4)}.owner-setup-strip p{margin:var(--space-2) 0 0;color:#245246;font-size:.8rem}.provider-secret-list{margin:var(--space-4) 0 0;padding:0;list-style:none}.provider-secret-list li{display:grid;grid-template-columns:minmax(0,1fr) minmax(10rem,16rem) auto auto;align-items:end;gap:var(--space-3);border-top:1px solid var(--line);padding:var(--space-3) 0}.provider-secret-list small{display:block;color:var(--muted)}.routing-mode{border:1px solid #7fae9c;background:var(--jade-soft);color:var(--jade-dark)!important;padding:.3rem .5rem;font-weight:800}.routing-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));border:1px solid var(--line)}.routing-metrics>div{display:grid;gap:var(--space-1);border-left:1px solid var(--line);padding:var(--space-3)}.routing-metrics>div:first-child{border-left:0}.routing-metrics span{color:var(--muted);font-size:.68rem}.routing-metrics strong{font-family:Bahnschrift,sans-serif;font-size:1rem;font-variant-numeric:tabular-nums}.provider-usage{margin-top:var(--space-4)}.provider-usage h3{margin-top:0}.routing-empty{display:flex;flex-direction:column;margin-top:var(--space-4);border:1px dashed var(--line-strong);padding:var(--space-4)}.routing-empty span{margin-top:var(--space-1);color:var(--muted);font-size:.75rem}.auth-page{display:grid;width:min(62rem,calc(100% - 3rem));min-height:min(42rem,calc(100vh - 3rem));grid-template-columns:minmax(0,.9fr) minmax(22rem,1.1fr);margin:1.5rem auto;overflow:hidden auto;border:1px solid var(--line-strong);background:var(--surface)}.auth-intro{display:flex;flex-direction:column;justify-content:center;border-right:1px solid #28433b;background:#17372e;color:#eef6f2;padding:clamp(2rem,5vw,4.5rem)}.auth-intro h1{max-width:13ch;color:#fff;font-size:clamp(2rem,4vw,3.4rem);line-height:.98}.auth-intro>p:not(.eyebrow){max-width:34rem;color:#bdd0c8;line-height:1.65}.auth-brand{display:grid;width:3.5rem;height:3.5rem;place-items:center;margin-bottom:var(--space-8);border:1px solid #6ea28e;color:#d4e9e0;font-family:Bahnschrift,sans-serif;font-size:1.55rem}.auth-form{display:grid;align-content:center;gap:var(--space-4);padding:clamp(2rem,6vw,5rem)}.auth-form h2{margin-bottom:0;font-size:1.8rem}.auth-form .button-primary{width:100%;margin-top:var(--space-2)}.button-link{min-height:auto;border:0;background:transparent;color:var(--jade-dark);padding:var(--space-2);text-decoration:underline;text-underline-offset:.2rem}.field-guidance{margin:calc(var(--space-3) * -1) 0 0;color:var(--muted);font-size:.75rem}.form-actions{display:flex;flex-wrap:wrap;align-items:center;gap:var(--space-3)}.form-actions .button-primary{width:auto}.identity-band{display:grid;grid-template-columns:auto 1fr;gap:var(--space-1) var(--space-3);margin-top:var(--space-8);border-left:3px solid #8fbea9;background:#ffffff14;padding:var(--space-3) var(--space-4)}.identity-band span{color:#aac3b8;font-family:Cascadia Mono,Consolas,monospace;font-size:.65rem;text-transform:uppercase}.identity-band strong{text-align:right}.identity-band small{grid-column:1 / -1;color:#c5d6cf;line-height:1.45}.identity-band.compact{min-width:18rem;margin:0;border-left-color:var(--jade);background:var(--jade-soft);color:var(--ink)}.identity-band.compact span,.identity-band.compact small{color:var(--muted)}.admin-employees-pane{min-width:0;min-height:0;grid-column:2 / -1;overflow-y:auto;background:#f7faf8;padding:var(--space-6) clamp(1rem,3vw,2.5rem) var(--space-8)}.admin-heading{align-items:flex-start;border-bottom:1px solid var(--line-strong);padding-bottom:var(--space-4)}.admin-employees-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(18rem,23rem);align-items:start;gap:var(--space-6)}.admin-ledger,.admin-employee-actions 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var(--space-8)}.owner-heading{align-items:flex-start;border-bottom:1px solid var(--line-strong);padding-bottom:var(--space-4)}.owner-responsibility{border-left:3px solid #b47a2a;background:#fff7e9;color:#754913;padding:var(--space-2) var(--space-3);font-family:Cascadia Mono,Consolas,monospace;font-size:.68rem;font-weight:800;letter-spacing:.08em}.owner-duty-ledger{display:grid;max-width:76rem;gap:var(--space-4)}.owner-duty-ledger>section,.owner-runtime-loading{border:1px solid var(--line);background:var(--surface);padding:var(--space-6)}.owner-boundary-note{border-left:3px solid #b47a2a;background:#fff7e9;padding:var(--space-4)}.owner-boundary-note p{max-width:60rem;margin:var(--space-2) 0 0;color:var(--muted);line-height:1.55}.owner-runtime-summary{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));padding:0!important}.owner-runtime-summary div{display:grid;gap:var(--space-1);border-left:1px solid var(--line);padding:var(--space-4)}.owner-runtime-summary div:first-child{border-left:0}.owner-runtime-summary span{color:var(--muted);font-size:.7rem}.owner-runtime-summary strong{font-family:Bahnschrift,sans-serif;font-size:1.25rem}.owner-runtime-list{margin:0;border:1px solid var(--line);background:var(--surface);padding:0;list-style:none}.owner-runtime-list li{display:grid;grid-template-columns:2.5rem minmax(0,1fr) auto;align-items:center;gap:var(--space-4);border-top:1px solid var(--line);padding:var(--space-4)}.owner-runtime-list li:first-child{border-top:0}.owner-duty-index{color:#a2702c;font-family:Cascadia Mono,Consolas,monospace;font-size:.7rem}.owner-runtime-list p{margin:var(--space-1) 0 0;color:var(--muted);font-size:.76rem}.owner-status{border-left:3px solid var(--line-strong);padding:var(--space-1) var(--space-2);font-family:Cascadia Mono,Consolas,monospace;font-size:.66rem}.owner-status-ready{border-left-color:var(--jade);color:var(--jade-dark)}.owner-status-degraded,.owner-status-not-configured{border-left-color:var(--amber);color:#754913}.owner-status-failed{border-left-color:var(--brick);color:#7a2720}.owner-runtime-time{color:var(--muted);font-size:.72rem;text-align:right}.nav-advanced{margin-top:var(--space-2)}.nav-group-toggle{display:grid;width:100%;min-height:2.5rem;grid-template-columns:1.75rem 1fr;align-items:center;border:0;border-radius:.375rem;background:transparent;color:#8aa198;padding:var(--space-2);font-weight:650;text-align:left}.nav-group-toggle>span{display:grid;width:1.5rem;height:1.5rem;place-items:center;border:1px dashed #435950;border-radius:.25rem;font-size:.69rem}.nav-group-toggle:hover,.nav-group-toggle[aria-expanded=true]{background:#1c2d28;color:#d8e4df}.nav-subsection{margin-top:var(--space-1);padding-left:var(--space-2);border-left:1px solid #31463f}.owner-overview-loading{color:var(--muted)}.owner-home-metrics{display:grid;grid-template-columns:repeat(4,minmax(8rem,1fr));margin:var(--space-3) 0;border:1px solid var(--line);background:var(--surface)}.owner-home-status{display:grid;grid-template-columns:repeat(3,minmax(8rem,1fr));margin:var(--space-3) 0;border:1px solid var(--line);background:var(--surface)}.owner-home-metrics article,.owner-home-status article{display:grid;gap:.15rem;border-left:1px solid var(--line);background:transparent;padding:var(--space-3) var(--space-4)}.owner-home-metrics article:first-child,.owner-home-status article:first-child{border-left:0}.owner-home-metrics span,.owner-home-status .eyebrow{color:var(--muted);font-size:var(--font-caption)}.owner-home-metrics strong,.owner-home-status strong{font-family:Bahnschrift,sans-serif;font-size:1.15rem}.owner-home-metrics small,.owner-home-status p{color:var(--muted);font-size:.74rem;line-height:1.4}.owner-home-alerts{display:grid;gap:var(--space-2);margin:var(--space-4) 0}.owner-home-alert{border-left:3px solid var(--line-strong);background:var(--surface);padding:var(--space-3) var(--space-4)}.owner-home-alert.tone-action_required{border-left-color:var(--amber);background:var(--amber-soft)}.owner-home-alert.tone-recommended{border-left-color:var(--jade);background:var(--jade-soft)}.owner-home-alert.tone-info{border-left-color:var(--line-strong)}.owner-home-alert small{color:var(--muted);font-size:.68rem;letter-spacing:.04em}.owner-home-alert p{margin:var(--space-1) 0 0;color:var(--muted);font-size:.78rem}.owner-home-actions{display:flex;flex-wrap:wrap;gap:var(--space-2)}.owner-provider-status{display:grid;grid-template-columns:repeat(2,minmax(12rem,1fr));gap:var(--space-3);margin:0 0 var(--space-4)}.owner-provider-status div{border:1px solid var(--line);background:var(--canvas);padding:var(--space-3)}.owner-provider-status dt{color:var(--muted);font-size:.7rem}.owner-provider-status dd{margin:var(--space-1) 0;font-weight:750}.owner-advanced-details{border:1px solid var(--line);background:var(--surface);padding:var(--space-3) var(--space-4)}.owner-advanced-details summary{cursor:pointer;font-weight:700}@media(max-width:1366px){.owner-home-metrics,.owner-home-status,.owner-provider-status{grid-template-columns:repeat(2,minmax(0,1fr))}.playbook-authoring,.knowledge-panel{min-width:0}}.workspace-readiness{margin-bottom:var(--space-4);border-left:3px solid var(--amber);background:var(--amber-soft);padding:var(--space-3) var(--space-4)}.workspace-readiness ul{margin:var(--space-2) 0 0;padding-left:var(--space-6);color:#674116;font-size:.78rem}.employee-ledger-meta div{display:grid;gap:var(--space-1)}.employee-ledger-meta dt{color:var(--muted);font-size:.65rem;text-transform:uppercase}.employee-ledger-meta dd{margin:0;font-size:.75rem;font-weight:700}.inline-confirm{display:flex;grid-column:1 / -1;align-items:center;justify-content:flex-end;gap:var(--space-2);border-left:3px solid var(--brick);background:var(--brick-soft);padding:var(--space-3)}.inline-confirm span{margin-right:auto;color:#70241c;font-size:.78rem}.admin-employee-actions{display:grid;gap:var(--space-4)}.admin-employee-actions form{display:grid;gap:var(--space-3)}.account-assignment-list li{border-top:1px solid var(--line);padding:var(--space-3) 0}.account-assignment-list label{display:grid;gap:var(--space-2)}.account-assignment-list label>span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.setup-credential{display:grid;grid-template-columns:minmax(12rem,1fr) minmax(20rem,1.25fr) auto;align-items:center;gap:var(--space-4);margin-bottom:var(--space-6);border-left:4px solid var(--amber);background:#fffaf4}.setup-credential h2{margin-bottom:0}.setup-credential dl{display:grid;gap:var(--space-2);margin:0}.setup-credential dl div{display:grid;grid-template-columns:5rem minmax(0,1fr);gap:var(--space-2)}.setup-credential dt{color:var(--muted);font-size:.7rem}.setup-credential dd{min-width:0;margin:0;overflow-wrap:anywhere}.setup-credential code{font-size:.7rem}.setup-credential>p{grid-column:1 / -1;margin:0;color:var(--muted);font-size:.76rem}.ledger-loading,.muted-copy{color:var(--muted);padding:var(--space-6) 0}.loading-screen,.fatal-error{display:flex;min-height:100vh;align-items:center;justify-content:center;gap:var(--space-4);grid-column:2 / 4;padding:var(--space-8)}.loading-mark{display:grid;width:3rem;height:3rem;place-items:center;border:2px solid var(--jade);border-radius:50%;color:var(--jade);font-family:Bahnschrift,sans-serif}.loading-screen h1,.loading-screen p{margin-bottom:var(--space-1)}.loading-screen p{color:var(--muted)}.fatal-error{align-items:flex-start;flex-direction:column;max-width:36rem;margin:auto}.fatal-error code{border:1px solid var(--line);background:var(--surface);padding:var(--space-3)}.simulator-pane{min-width:0;grid-column:2 / 4;overflow-y:auto;background:#f7faf8;padding:var(--space-6)}.simulator-header{display:flex;align-items:center;justify-content:space-between;gap:var(--space-6);margin-bottom:var(--space-4);border-bottom:1px solid var(--line-strong);padding-bottom:var(--space-4)}.simulator-header p:last-child{margin:0;color:var(--muted);font-size:.8rem}.shadow-lock{display:inline-flex;flex-wrap:wrap;align-items:center;gap:var(--space-2);border:1px solid #c17a32;background:var(--amber-soft);color:#71400f;padding:var(--space-2) var(--space-3);font-family:Cascadia Mono,Consolas,monospace;font-size:.7rem}.shadow-lock b{letter-spacing:.08em}.discovery-panel{margin-bottom:var(--space-4);border-left:3px solid var(--amber);background:var(--surface);padding:var(--space-4)}.discovery-panel ul{margin:0;padding:0;list-style:none}.discovery-panel li{display:grid;grid-template-columns:minmax(14rem,1fr) auto;gap:var(--space-2) var(--space-4);border-top:1px solid var(--line);padding:var(--space-3) 0}.discovery-panel li label{min-width:0}.discovery-panel li label span{display:block;margin-bottom:var(--space-1);font-family:Cascadia Mono,Consolas,monospace;font-size:.7rem}.discovery-panel li small{grid-column:1;color:var(--muted)}.discovery-panel li>div{display:flex;flex-wrap:wrap;grid-row:1 / 3;grid-column:2;align-content:center;gap:var(--space-2)}.discovery-panel li button{min-height:2.5rem;padding:var(--space-2);font-size:.72rem}.discovery-panel li .danger-button{border-color:#9d3b2d;color:#842f23}.discovery-panel li .danger-button:hover{background:#fff0ed}.simulator-workbench{display:grid;min-width:0;grid-template-columns:15rem minmax(22rem,1fr) minmax(21rem,24rem);align-items:start;border:1px solid var(--line-strong);background:var(--surface)}.scenario-list{position:sticky;top:0;max-height:calc(100vh - 3rem);overflow-y:auto;border-right:1px solid 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var(--line);background:var(--surface);cursor:pointer}.transport-mode:hover{border-color:var(--jade);background:#f7faf8}.transport-mode.active{border-color:var(--jade-dark);box-shadow:inset 4px 0 0 var(--jade-dark);background:var(--jade-soft)}.transport-mode:has(input:disabled){cursor:not-allowed;opacity:.58}.transport-mode:focus-within{outline:3px solid color-mix(in srgb,var(--jade) 42%,transparent);outline-offset:2px}.transport-mode input{position:absolute;width:1px;height:1px;opacity:0}.transport-mode>span{display:grid;gap:.2rem;padding:var(--space-3) var(--space-4)}.transport-mode small{color:var(--jade-dark);font-family:Cascadia Mono,Consolas,monospace;font-size:.62rem;font-weight:700;letter-spacing:.05em;text-transform:uppercase}.transport-mode strong{font-size:.9rem}.transport-mode em{color:var(--muted);font-size:.72rem;font-style:normal;line-height:1.45}.transport-save-row{display:flex;justify-content:space-between;gap:var(--space-4);align-items:center;margin-top:var(--space-4);border-top:1px solid var(--line);padding-top:var(--space-4)}.transport-save-row p{margin:0;color:var(--muted);font-size:.75rem}.transport-account-status{display:grid;grid-template-columns:max-content minmax(0,1fr);gap:var(--space-3);align-items:center;margin-bottom:var(--space-4);border-left:4px solid var(--line-strong);background:#f3f6f4;padding:var(--space-3) var(--space-4)}.transport-account-status.sandbox{border-left-color:var(--amber);background:var(--amber-soft)}.transport-account-status strong{font-family:Cascadia Mono,Consolas,monospace;font-size:.72rem}.transport-account-status span{color:var(--muted);font-size:.78rem}.connector-service-closed{min-height:20rem;border:1px solid var(--line);border-top:4px solid var(--line-strong);background:var(--surface);padding:var(--space-6)}.connector-service-closed>p:not(.eyebrow){max-width:40rem;color:var(--muted)}.connector-service-closed>div{display:grid;gap:var(--space-1);margin-top:var(--space-6);border-left:3px solid var(--jade);background:var(--jade-soft);padding:var(--space-4)}.connector-service-closed span{color:var(--muted);font-size:.78rem}.mobile-nav,.mobile-session-bar{display:none}.app-shell-workspace{grid-template-columns:var(--sidebar-width) minmax(0,1fr)}.workspace-pane,.conversation-workspace{min-width:0;min-height:0;grid-column:2;overflow-y:auto;overflow-x:hidden;background:var(--work-surface);padding:var(--space-5) var(--space-6)}.workspace-header{display:flex;align-items:flex-start;justify-content:space-between;gap:var(--space-6);margin-bottom:var(--space-4);border-bottom:1px solid var(--line-strong);padding-bottom:var(--space-4);flex-wrap:wrap}.workspace-header p:last-child{margin:0;color:var(--muted);font-size:.8rem}.today-kpi{display:grid;grid-template-columns:repeat(auto-fit,minmax(6.5rem,1fr));min-width:min(36rem,100%);margin:0;border:1px solid var(--line-strong);background:var(--surface)}.today-kpi div{border-left:1px solid var(--line);padding:var(--space-2) var(--space-3)}.today-kpi div:first-child{border-left:0}.today-kpi dt{color:var(--muted);font-size:.68rem}.today-kpi dd{margin:0;font-family:Bahnschrift,sans-serif;font-size:1.35rem}.account-health{display:flex;flex-wrap:wrap;gap:var(--space-2);margin-bottom:var(--space-4)}.health-chip{border:1px solid var(--line-strong);background:var(--surface);padding:.25rem .5rem;font-size:.72rem}.health-CONNECTED{border-color:var(--jade);color:var(--jade-dark);background:var(--jade-soft)}.health-WORKER_CRASHED,.health-SESSION_UNRECOVERABLE{border-color:var(--brick);color:#842f23;background:var(--brick-soft)}.today-group{margin-bottom:var(--space-6)}.today-group 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em{color:var(--muted);font-size:.72rem;font-style:normal}.priority-CRITICAL{background:var(--brick-soft);color:#842f23}.priority-HIGH{background:var(--amber-soft);color:#71400f}.priority-NORMAL,.priority-LOW{background:var(--jade-soft);color:var(--jade-dark)}.customer-toolbar{display:grid;grid-template-columns:minmax(12rem,1fr) minmax(8rem,12rem) minmax(8rem,12rem) auto;gap:var(--space-3);margin-bottom:var(--space-4);align-items:end}.customer-row-title{display:flex;min-width:0;flex-wrap:wrap;gap:var(--space-2);align-items:center}.customer-row-title strong{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.unread-badge{flex:0 0 auto;min-width:1.5rem;border-radius:999px;background:var(--jade-dark);color:#fff;padding:.1rem .4rem;font-size:.68rem;font-weight:800;line-height:1.2;text-align:center}.status-chip{display:inline-flex;flex:0 0 auto;border:1px solid var(--line-strong);background:var(--canvas);color:var(--ink);padding:.1rem .35rem;font-size:.65rem;font-style:normal;font-weight:700}.demo-badge{display:inline-flex;flex-wrap:wrap;align-items:center;gap:.35rem;margin:.25rem 0;border:1px solid #8a4b12;background:#fff4e5;color:#7a3e08;padding:.2rem .45rem;font-size:.68rem;font-weight:800;letter-spacing:.02em}.demo-badge strong,.demo-badge em,.demo-badge small{font-style:normal}.demo-badge-compact{margin:0;padding:.08rem .3rem;font-size:.6rem}.demo-create-form{display:grid;gap:var(--space-3);max-width:40rem;margin-top:var(--space-4)}.demo-created-card{border:1px dashed #8a4b12;background:#fffaf3;padding:var(--space-3)}.takeover-chip{margin-left:.35rem}.status-important{border-color:var(--amber);background:var(--amber-soft);color:#71400f}.status-archived{border-color:var(--line-strong);background:var(--canvas-deep);color:var(--muted)}.conversation-flags{display:flex;flex-wrap:wrap;align-items:flex-end;gap:var(--space-2)}.conversation-more{display:none}.conversation-more summary{min-height:2.75rem;border:1px solid var(--line-strong);border-radius:.375rem;background:var(--surface);padding:.625rem .875rem;font-weight:650;cursor:pointer}.conversation-more[open]{display:grid;gap:var(--space-2)}.archive-composer-note{border-left:3px solid var(--amber);background:var(--amber-soft);color:#71400f;padding:var(--space-3)}.human-takeover-card{margin:0 0 var(--space-3);border:1px solid var(--line-strong);background:var(--amber-soft);padding:var(--space-3)}.human-takeover-card h3{margin:0 0 var(--space-2)}.human-takeover-active{border-color:var(--jade);background:#edf7f3}.quick-reply-picker{min-width:0;margin:var(--space-3) 0}.quick-reply-dialog{width:min(28rem,calc(100vw - 2rem));max-height:min(34rem,calc(100vh - 2rem));overflow:auto;border:1px solid var(--line-strong);background:var(--surface);padding:var(--space-4)}.quick-reply-dialog-header{display:flex;align-items:center;justify-content:space-between;gap:var(--space-3)}.quick-reply-dialog-header h2{margin:0}.quick-reply-list{margin:var(--space-3) 0;padding:0;list-style:none;border:1px solid var(--line-strong)}.quick-reply-list li{display:grid;gap:var(--space-2);border-top:1px solid var(--line);padding:var(--space-2)}.quick-reply-list li:first-child{border-top:0}.quick-reply-item{display:grid;width:100%;justify-items:start;text-align:left}.quick-reply-body-preview{max-width:100%;overflow:hidden;color:var(--muted);font-size:.78rem;font-weight:450;text-overflow:ellipsis;white-space:nowrap}.quick-reply-item-actions{display:flex;flex-wrap:wrap;gap:var(--space-2);align-items:center}.quick-reply-form{display:grid;gap:var(--space-3);margin-top:var(--space-4)}.quick-reply-form-actions{display:flex;flex-wrap:wrap;gap:var(--space-2)}.conversation-workspace{display:grid;grid-template-rows:auto 1fr auto;height:100%;min-height:0;padding:0}.conversation-workspace-desktop{display:grid;grid-template-columns:17rem minmax(22rem,1fr) 21rem;grid-template-rows:minmax(0,1fr);height:100%;min-height:0;overflow:hidden;padding:0}.conversation-workspace-desktop.is-right-collapsed{grid-template-columns:17rem minmax(0,1fr) 0}.conversation-workspace-desktop button{min-height:1.85rem;padding:.28rem .55rem;font-size:.75rem}.conversation-workspace-desktop .button-primary{min-height:2rem}.conversation-workspace-desktop h1{font-size:1.05rem;line-height:1.2}.conversation-workspace-desktop h2{margin-bottom:var(--space-2);font-size:.82rem}.conversation-workspace-desktop h3{margin:var(--space-3) 0 var(--space-2);font-size:.78rem}.conversation-sidebar{display:grid;grid-template-rows:auto minmax(0,1fr) auto;min-width:0;min-height:0;border-right:1px solid var(--line);background:#f3f6f4}.conversation-sidebar-toolbar{display:grid;gap:var(--space-2);padding:var(--space-3);border-bottom:1px solid var(--line)}.conversation-list{margin:0;padding:0;overflow:auto;list-style:none}.conversation-list-item{display:grid;width:100%;gap:.15rem;border:0;border-bottom:1px solid var(--line);border-radius:0;background:transparent;padding:.55rem .7rem;text-align:left}.conversation-list-item.is-selected{background:var(--jade-soft);box-shadow:inset 3px 0 0 var(--jade-dark)}.conversation-list-item.has-attention:not(.is-selected){background:#fffdf8}.conversation-list-item.is-unread strong{font-weight:800}.conversation-list-item.is-unread .conversation-list-preview{color:var(--ink);font-weight:600}.conversation-list-top{display:flex;justify-content:space-between;gap:var(--space-2);align-items:baseline}.conversation-list-top strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:.82rem}.conversation-list-top time{color:var(--muted);font-size:.64rem;font-weight:650}.conversation-list-preview{overflow:hidden;color:var(--ink);font-size:.72rem;font-weight:450;text-overflow:ellipsis;white-space:nowrap}.conversation-list-meta{display:flex;flex-wrap:wrap;gap:.25rem;align-items:center}.conversation-list-account{color:var(--muted);font-size:.62rem;font-style:normal}.status-approval{border-color:var(--amber);background:var(--amber-soft);color:#71400f}.conversation-workspace-center{display:grid;min-width:0;min-height:0;grid-template-rows:auto minmax(0,1fr) auto;background:#f7faf8}.conversation-workspace-desktop .conversation-header{min-height:auto;padding:var(--space-3) var(--space-4)}.conversation-action-panel{display:grid;min-width:0;min-height:0;align-content:start;overflow:auto;border-left:1px solid var(--line);background:#f3f6f4;padding:var(--space-3)}.conversation-action-panel[hidden]{display:none}.workspace-action-section{margin-bottom:var(--space-3);padding-bottom:var(--space-3);border-bottom:1px solid var(--line)}.ai-suggestion-card{display:grid;gap:var(--space-2);border:1px solid var(--jade);background:var(--surface);padding:var(--space-3);box-shadow:inset 3px 0 0 var(--jade)}.approval-action-block{margin-top:var(--space-3)}.approval-action-block .approval-actions{border-top:0;margin-top:var(--space-2);padding-top:0}.workspace-section{border:1px solid var(--line);background:var(--surface);margin-bottom:var(--space-2);padding:0 var(--space-3) var(--space-3)}.workspace-section>summary{cursor:pointer;font-weight:750;padding:var(--space-2) 0}.workspace-section dl{display:grid;gap:.2rem;margin:0 0 var(--space-2)}.workspace-section dt{color:var(--muted);font-size:.62rem}.workspace-section dd{margin:0;font-size:.78rem}.compact-empty{max-width:none;margin:var(--space-4);padding:var(--space-4)}.workspace-loading{display:grid;gap:var(--space-2);padding:var(--space-4)}.workspace-loading span{display:block;height:2.4rem;background:#e4ece8}.timeline-item.is-compact{padding:var(--space-2) var(--space-3);background:transparent}.timeline-meta{display:flex;flex-wrap:wrap;gap:var(--space-2);align-items:baseline;color:var(--muted);font-size:.68rem}.timeline-compact-text{margin:0;color:var(--muted);font-size:.78rem}.conversation-layout{display:grid;min-height:0;grid-template-columns:minmax(0,1fr) 20rem}.timeline-item{margin:var(--space-2) var(--space-3);padding:var(--space-2) var(--space-3);border-left:2px solid var(--line-strong);background:var(--surface)}.timeline-item.actor-CUSTOMER{border-left-color:var(--line-strong)}.timeline-item.actor-EMPLOYEE{border-left-color:var(--jade);background:#edf7f3}.timeline-item.actor-AI_SUGGESTION{border-left-color:var(--amber);background:var(--amber-soft)}.timeline-item.actor-SYSTEM_EVENT{border-left-color:var(--line);background:transparent}.timeline-item.actor-MEDIA{border-left-color:#4b6d8a}.customer-context{overflow-y:auto;border-left:1px solid var(--line);background:#f3f6f4;padding:var(--space-4)}.playbook-assignment{display:grid;gap:var(--space-2);margin:var(--space-3) 0}.playbook-assignment select{width:100%}.playbook-authoring{display:grid;gap:var(--space-4)}.playbook-layout{display:grid;grid-template-columns:minmax(16rem,22rem) minmax(0,1fr);gap:var(--space-5);align-items:start}.playbook-editor,.playbook-stage-editor,.playbook-preview,.playbook-confirm,.playbook-validation{display:grid;gap:var(--space-3)}.playbook-stage-list{display:grid;gap:var(--space-2);margin:0;padding:0;list-style:none}.playbook-preview{border:1px dashed var(--line-strong);background:#f7faf8;padding:var(--space-3)}.playbook-preview-banner{margin:0;color:#7a3f16;font-weight:750}.playbook-preview pre{overflow:auto;margin:0;white-space:pre-wrap;font-size:.78rem}.playbook-validation{border-left:3px solid var(--brick);background:var(--brick-soft);padding:var(--space-3)}.playbook-confirm{border:1px solid var(--line-strong);background:var(--amber-soft);padding:var(--space-3)}.playbook-stage-editor fieldset{display:grid;gap:var(--space-2);border:1px solid var(--line);padding:var(--space-3)}.playbook-stage-editor fieldset label{display:flex;gap:var(--space-2);align-items:center}@media(max-width:900px){.playbook-layout{grid-template-columns:minmax(0,1fr)}}.memory-row{display:grid;gap:var(--space-1);margin-bottom:var(--space-3);padding-bottom:var(--space-3);border-bottom:1px solid var(--line)}.tag-row{display:flex;flex-wrap:wrap;gap:var(--space-2)}.conversation-reply{border-top:1px solid var(--line-strong);background:var(--surface);padding:var(--space-4) var(--space-6)}.manual-composer{min-width:0;margin-top:var(--space-4);border:1px solid var(--line-strong);background:#f7faf8;padding:var(--space-4)}.manual-composer h3{margin:var(--space-2) 0}.manual-composer textarea{width:100%;min-height:5.5rem;max-height:10rem;resize:vertical}.approval-source-chip{width:fit-content;margin:0 0 var(--space-2);border:1px solid var(--line-strong);background:var(--surface);padding:.15rem .5rem;font-size:.68rem;font-weight:700;letter-spacing:.04em}.customer-language-control{display:grid;min-width:11rem;grid-template-columns:auto}.customer-language-control select{margin-top:var(--space-1)}.customer-language-control small{margin-top:var(--space-1);color:var(--muted);font-size:.65rem;font-weight:450}.bilingual-message{display:grid;gap:0;margin-top:var(--space-3);border-left:3px solid var(--line-strong)}.bilingual-message p{display:grid;grid-template-columns:3rem minmax(0,1fr);gap:var(--space-2);margin:0;overflow-wrap:anywhere;padding:var(--space-3);line-height:1.55;unicode-bidi:plaintext}.bilingual-message p+p{border-top:1px solid var(--line);background:#f3f8f6;color:#30433c}.bilingual-message p>span{color:var(--muted);font-family:Cascadia Mono,Consolas,monospace;font-size:.62rem;font-weight:700;letter-spacing:.05em}.translation-fallback{display:block;margin-top:var(--space-2);color:#7a3f16;font-size:.7rem;font-weight:650}.today-original{overflow:hidden;color:var(--muted);font-size:.68rem;text-overflow:ellipsis;white-space:nowrap}.translation-proof{min-width:0;margin:var(--space-4) 0;border:1px solid var(--line-strong);border-top:4px solid var(--jade);background:#f8fbf9;padding:var(--space-4)}.translation-proof:disabled{opacity:.72}.translation-proof legend{padding:0 var(--space-2);color:var(--jade-dark);font-family:Bahnschrift,Arial Narrow,sans-serif;font-weight:700}.translation-steps{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));margin:0 0 var(--space-4);padding:0;border:1px solid var(--line);background:var(--surface);list-style:none}.translation-steps li{display:grid;min-width:0;grid-template-columns:1.75rem minmax(0,1fr);column-gap:var(--space-2);align-content:center;border-left:1px solid var(--line);padding:var(--space-2) var(--space-3);color:var(--muted)}.translation-steps li:first-child{border-left:0}.translation-steps li>span{display:grid;width:1.6rem;height:1.6rem;place-items:center;grid-row:span 2;border:1px solid var(--line-strong);border-radius:50%;font-family:Cascadia Mono,Consolas,monospace;font-size:.65rem}.translation-steps strong{overflow:hidden;color:var(--ink);font-size:.76rem;text-overflow:ellipsis;white-space:nowrap}.translation-steps small{overflow:hidden;font-size:.62rem;text-overflow:ellipsis;white-space:nowrap}.translation-steps li.complete{background:var(--jade-soft);color:var(--jade-dark)}.translation-steps li.complete>span{border-color:var(--jade);background:var(--jade);color:#fff}.translation-steps li.current{box-shadow:inset 0 -3px 0 var(--amber)}.translation-proof>label{display:block;margin-top:var(--space-3)}.translation-proof textarea{background:var(--surface)}.translation-proof-actions{display:flex;align-items:center;gap:var(--space-3);margin-top:var(--space-3)}.translation-proof-actions span{color:var(--muted);font-size:.7rem}.translation-status{width:fit-content;margin:var(--space-3) 0 0;border:1px solid var(--line-strong);background:var(--surface);padding:var(--space-1) var(--space-2);color:var(--muted);font-family:Cascadia Mono,Consolas,monospace;font-size:.65rem;font-weight:700}.translation-status.status-ready,.translation-status.status-not_needed{border-color:var(--jade);background:var(--jade-soft);color:var(--jade-dark)}.translation-status.status-failed,.translation-status.status-not_configured{border-color:var(--amber);background:var(--amber-soft);color:#71400f}.repetition-note{border-left:3px solid var(--jade);background:var(--jade-soft);padding:var(--space-2) var(--space-3)}.why-list{color:var(--muted);font-size:.78rem}.empty-state{max-width:28rem;margin:var(--space-6) auto;border:1px dashed 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dt{color:#758082}.drawer-facts dd{color:#303a3a}.drawer-context-grid div{background:#f5f7f7}.drawer-context-grid span{color:#758082}.drawer-context-grid strong{color:#2f3938}.embedded-manual-handoff h3{color:#27302f}.embedded-manual-handoff p{color:#687375}.embedded-manual-handoff textarea{border-color:#dce3e1;background:#fff;color:#202728}.desktop-shell .button-primary{background:#159a74;color:#fff}.desktop-shell .button-primary:hover:not(:disabled){background:#118864}.before-send-status{color:#0c795a}.embedded-send-disclaimer,.embedded-quota-contract{color:#718082!important}.desktop-bottom-bar{background:#f8f9f9;box-shadow:inset 0 1px 0 var(--kt-frame-line)}.desktop-bottom-bar span{color:#657072;font-size:.69rem}.desktop-bottom-bar span:before{background:#98a2a4}.desktop-bottom-bar span:first-child:before{background:#4a9bcf}.desktop-bottom-bar span[data-ai-status-bar=true]{color:#167a5e}.desktop-bottom-bar span[data-ai-status-bar=true]:before{background:var(--kt-accent)}.desktop-bottom-transport{background:#eef2f1!important;color:#617072!important;font-size:.64rem!important}.shell-modal-backdrop{background:#25302e38;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}.shell-modal{border-color:#dce2e1;background:#fff;box-shadow:0 16px 34px #212b2829;color:#242c2d;overscroll-behavior:contain}.add-account-modal header h2{color:#202728}.add-account-modal>footer{border-top-color:var(--kt-frame-line)}.shell-callout{background:#fff4e3;color:#76501c}.shell-overlay{background:#f4f5f6}.shell-overlay-nav{background:#f7f8f8}.shell-overlay-nav p{color:#7c8789}.shell-overlay-nav button{color:#667173}.shell-overlay-nav button:hover:not(:disabled){background:var(--kt-rail-hover);color:#1f2828}.shell-overlay-nav button.active{border-left-color:var(--kt-accent);background:var(--kt-accent-soft);color:#126c52}.shell-overlay-body{background:#fff;color:#2f393a}.shell-overlay-body h1{color:#202728}.shell-overlay-body .eyebrow{color:#168061}.safe-settings-detail{border-top-color:var(--kt-frame-line)}.safe-settings-detail div{border-bottom-color:var(--kt-frame-line)}.safe-settings-detail dt{color:#728082}.safe-settings-detail dd{color:#33403f}.acceptance-edit-identity{display:inline-flex;align-items:center;gap:.35rem;margin-top:1rem}.human-login-identity-modal small{display:block;margin-top:-.45rem}.desktop-shell input,.desktop-shell textarea,.desktop-shell select{border-color:#d9e0de;background:#fff;color:#202728}.desktop-shell :focus-visible{outline-color:#159a74b8}.software-update-panel{position:relative;max-width:44rem;border:1px solid var(--line);border-radius:var(--radius-md);background:var(--surface);padding:var(--space-5);color:var(--ink)}.software-update-panel.is-compact{max-width:none;padding:var(--space-4)}.software-update-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:var(--space-3)}.software-update-heading 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p{margin:0;color:var(--muted);font-size:var(--font-secondary);line-height:1.5}.update-warning,.update-error{border-left:2px solid var(--amber);background:var(--amber-soft);margin:var(--space-4) 0 0;padding:var(--space-3);color:#70471e;font-size:var(--font-secondary);line-height:1.45}.update-error{border-left-color:var(--brick);background:var(--brick-soft);color:#70241c}.update-actions{display:flex;flex-wrap:wrap;gap:var(--space-2);margin-top:var(--space-4)}.update-policy-note{margin:var(--space-3) 0 0;color:var(--muted);font-size:var(--font-caption);line-height:1.45}.update-dialog-backdrop{position:fixed;z-index:120;inset:0;display:grid;place-items:center;background:#1a22206b;padding:var(--space-4)}.update-dialog{width:min(28rem,100%);border:1px solid var(--line);border-radius:var(--radius-lg);background:var(--surface);box-shadow:var(--shadow-modal);color:var(--ink);padding:var(--space-6);overscroll-behavior:contain}.update-dialog p:not(.eyebrow){color:var(--muted);line-height:1.5}.update-dialog-actions{display:flex;flex-wrap:wrap;gap:var(--space-2);justify-content:flex-end;margin-top:var(--space-5)}@media(max-width:720px){.software-update-heading{align-items:stretch;flex-direction:column}.update-state{align-self:flex-start}.update-facts{grid-template-columns:1fr}.update-facts div:nth-child(2n){padding-left:0}.update-actions button,.update-dialog-actions button{width:100%}.update-dialog-actions{flex-direction:column}}@media(prefers-reduced-motion:reduce){.visual-spinner{animation:none!important}}@media(max-width:1370px){.desktop-top-account{max-width:min(31vw,16rem)}}